For any business, having an efficient and simplified order management system is the key to success. Therefore, you need one for the success of your business, as it can easily work with online and offline channels.
An efficient order management system or OMS system entertains the entire process from order to fulfillment. You can integrate multiple payment methods, inventory management, delivery partners, and more.
This blog will take you through the entire process of OMS like what it is, how it works, challenges, benefits, and most importantly, some of the top-notch OMS providers in India.
Order management is crucial for business success. In today’s world customer expectations are higher than ever. With the rise of eCommerce and omnichannel shopping, customers now expect fast, accurate, and smooth order fulfillment across all platforms.
This demand places immense pressure on businesses to keep up with increasing orders and manage inventory, shipping, and customer service with precision. To solve this problem, an Order Management System or OMS system was introduced to deliver excellence in the entire order lifecycle.
OMS can simplify your operations no matter whether you are a small business or global enterprise. In this blog, we will delve into everything that you need to know about Order Management software, how it works, and how it will help you overcome the challenges to stand out in the market.
Order management is the process of keeping track of orders from the moment a customer places the order to its delivery to their doorstep. But it’s not that simple, the entire process includes several steps like order placement, payment verification, inventory allocation, packing, shipping, and finally order delivery.
An efficient order management process helps in ensuring the right product is delivered to the right customer in the shortest possible time.
However, manually dealing with large volumes of orders across multiple channels can be a challenging task for businesses which can also cause delays, errors, and poor customer experience. Therefore, businesses need to adopt automated solutions to simplify their order management.
Now that you know what order management is, let’s progress toward the next step, the Order Management System.
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Order Management software or OMS system is a digital tool that automates the end-to-end process of managing orders. From capturing customer information to processing payments and shipping products, these software manages all.
OMS allows businesses to have a centralized platform to manage orders from multiple channels, whether from eCommerce platforms, marketplaces, or brick-and-mortar stores.
The Order Management System ensures the visibility of the entire order lifecycle. It gives businesses real-time insights into order statuses, inventory levels, and customer data. When you automate these processes through OSM, you minimize the chances of human error, optimize delivery times, and improve customer engagement.
Order Management Software operates by integrating with various systems like eCommerce platforms, payment gateways, warehouse management systems (WMS), and customer relationship management (CRM) tools. After integrating, the OMS captures order details and processes them through various stages:
When a customer places an order, the OMS captures it from multiple sales channels.
The system verifies payment and ensures that funds are successfully transferred.
The system allocates products from the correct warehouse based on the available stock.
This process ensures the order is sent for picking, packing, and shipping.
The Order management system tracks the shipment and updates the customer with delivery details.
Once delivered, it handles any returns or exchanges as part of reverse logistics.
This automated flow helps ensure all touchpoints of the order lifecycle are connected and efficiently managed.
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Implementing order management software comes with its challenges. Therefore, you need to explore some of the common obstacles that businesses face:
Inefficient order picking can lead to errors, such as picking the wrong items or incorrect quantities, leading to customer dissatisfaction. Inaccurate picks increase return rates, which impact operational costs.
It's difficult to keep track of incoming orders, especially when you are selling across multiple channels – online and offline. This can result in order overlaps, stockouts, or delays in order processing.
Choosing the most efficient delivery route is the key to minimizing shipping times and costs. Without optimized routing, businesses face higher operational expenses and potential delays in customer delivery.
In today’s world, customers want flexibility in their shopping experience, such as options for delivery, payment methods, and returns. A system that does not accommodate these preferences could result in lost sales and poor customer satisfaction.
Transparency is what customers want. If they cannot easily track their orders or receive regular updates on shipping and delivery, it can lead to frustration and mistrust. A lack of communication during the order cycle is one of the key drivers of customer churn.
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Adopting order management software can simplify business operations and improve the customer experience. Here are some of the key benefits of OMS:
An order management system permits businesses and customers to track orders in real-time. Customers can receive timely updates, while businesses can monitor the progress of their deliveries to ensure smooth order fulfillment.
One of the most important benefits of order management software is real-time inventory visibility. It tracks inventory levels across multiple locations, automatically updating stock counts as orders are placed. This prevents overstocking or stockouts to improve operational efficiency.
An order management system also handles the reverse logistics process, which manages returns, exchanges, and refunds. By simplifying the reverse logistics process you can maintain customer satisfaction while reducing the complexity of managing returns.
By using historical order data and sales trends, order management software allows you to generate accurate demand forecasts. This helps in preparing for peak seasons and prevents stockouts to ensure the inventory levels are always optimized.
Another crucial benefit of the order management system is that it helps ensure consistently monitored and updated inventory levels in real-time which reduces the chances of stockouts. When a product stock hits a low margin, automatic replenishment can be initiated to avoid lost sales.
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A strong order management software comes equipped with a variety of features designed to boost operational efficiency. Below are some essential features you should look for when implementing an order management system:
An effective order management software seamlessly integrates with various sales channels, including eCommerce websites, marketplaces, and physical stores. This helps in ensuring that all orders are consolidated and managed from a single platform.
Having a real-time view of the inventory is critical for businesses that manage multiple warehouses or sell through various channels. An OMS keeps track of inventory levels to ensure that stock availability is accurately displayed across all sales platforms.
With automatic ordering, the system can automatically place purchase orders for products that are running low on stock, helping you to avoid stockouts and improve inventory turnover.
An order management system provides real-time order tracking, which allows businesses to track the status of customer orders from the moment they are placed to the time they are delivered. This ensures transparency and boosts customer trust.
Omnichannel supports aid businesses that sell through both online and offline modes. This feature permits customers to order products from any channel and receive a similar experience across all platforms.
A strong order management system provides detailed analytics and reporting features that give businesses insights into sales trends, order performance, inventory levels, and more. This data is valuable for making strategic decisions and improving business efficiency.
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So, it’s time to address the elephant in the room, the top 5 order management software players in India. The right order management system (OMS) helps you streamline inventory, order processing, and customer interactions, all while minimizing errors and maximizing efficiency.
There are several top-tier OMS providers in India that address the diverse needs of your business (whether small or large). For your convenience, we have put together a list of top order management service providers in India.
UniCommerce is the best SaaS-based order management software in India, designed to simplify operations for eCommerce, retail, and D2C brands. It supports numerous sales channels and offers smooth integration with marketplaces, payment gateways, and logistics providers.
Key FeaturesPricing – UniCommerce’s official website does not disclose any price. They offer custom plans based on your requirements and must contact their sales teams for a quote.
G2 Rating – UniCommerce has a rating of 4.5 out of 5.
| Pros | Cons |
|---|---|
| Customer Support | Long waiting Time |
| Reliability | Poor Chat Support |
| Excellent Integration | Assess Issue |
| Support Multi-Location Inventory Management |
Zoho Inventory is part of the Zoho ecosystem, which offers a robust inventory and order management system that fulfills the diverse needs of small, medium, and large businesses. It is the best order management software that helps manage sales and purchases, track inventory, and integrate with shipping providers. This makes it an ideal choice for businesses that are scaling their eCommerce operations.
Key FeaturesPricing
| Plan | Price (if Billed Annually) | Price (if Billed Monthly) | Plan Details |
|---|---|---|---|
| Standard | $29 | $39 | Users- 2 | 500 orders/ month | 1 warehouse |
| Professional | $79 | $99 | Users- 2 | 3000 orders/ month | 2 warehouse |
| Premium | $129 | $159 | Users- 2 | 7500 orders/ month | 3 warehouse | 2000 bins / warehouse |
| Enterprise | $249 | $299 | Users- 7 | 15000 orders/ month | 7 warehouse | 5000 bins / warehouse |
G2 Rating – Zoho Inventory has a rating of 4.4 out of 5.
| Pros | Cons |
|---|---|
| Easy to Use | Limited Customization |
| Reasonable Pricing | Lack of Advanced Features for the lower tier. |
| Quick Customer Support | Limited Third-Party Integration |
| Reliable Inventory Management | |
| Automatic Inventory Updates |
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Increff is a powerful order management and inventory optimization platform. It is designed to help your business in handling complex warehouse operations, especially for fashion and lifestyle brands. This best order management software specializes in ensuring rapid order fulfillment and accurate inventory visibility across all locations.
Key FeaturesPricing – Increff offers custom pricing based on your business needs. Therefore, you need to contact their team to know them.
G2 Rating – Increff WMS has a rating of 4.5 out of 5 but there is no data related to OMS.
| Pros | Cons |
|---|---|
| Great for large-scale operations. | Costly for small businesses. |
| Highly accurate inventory tracking. | Complex and cluttered interface. |
| Fast implementation and order processing. |
Shiprocket is primarily known for its shipping carrier, but it also offers robust order management capabilities for small and medium businesses. This best order management software automates the order processing and handling process to make order management convenient.
Key FeaturesPricing – Shiprocket OMS is a part of their delivery platform therefore you do not have to buy it separately. The pricing plans are:
| Plan | Price (Starting Price) | Details |
|---|---|---|
| Lite | Rs 26/ 500 gms | Best for social, small, and medium eCommerce sellers |
| Professional | Rs 20/ 500 gms | Suitable for sellers who sell on multiple marketplaces and websites |
| Enterprise | Custom | Exclusive plan as per business needs. |
G2 Rating – Shiprocket has a rating of 3.9 out of 5.
| Pros | Cons |
|---|---|
| Easy to Use | Poor customer support |
| Carrier Selection | Carrier issues |
| Fast Shipping | Limited features |
| Rational pricing | Shipping issues |
| Real-Time tracking |
ClickPost is one of the fastest-growing post-purchase and order management platforms in India. They focus on delivering business with efficient shipment tracking and returns management to boost customer experience and operational efficiency. ClickPost is the best order management software for quick and reliable delivery.
Key FeaturesPricing – ClickPost did not mention any price for their services on the official website. Therefore, you must contact their sales team for details.
G2Rating – ClickPost has a rating of 4.7 out of 5.
| Pros | Cons |
|---|---|
| Excellent customer support | Limited customization |
| Support automation | Poor interface |
| Easy to use | Limited features |
| Convenient integration |
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Today’s competitive market needs you to deliver a smooth, fast, and efficient order fulfillment process to meet customer expectations. An order management system is the solution that automates the order lifecycle and improves inventory management, delivery process, and overall business efficiency.
Supporting these features like real-time tracking, automatic ordering, and multi-channel integration further ensures that your business can keep pace with the growing demands and deliver exceptional experience.
If you wish to scale and optimize your operations to the changing trends and want a powerful OMS system, then we can help you. Contact our team today and gain a competitive edge in the market.
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