contact management software

Clients Speak

Most important aspect of their Service delivery is they focus on building long term relationship with the client without compromising on service quality.

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A key consumer insight is consumers love their bathroom as their most intimate space; however, they shy away from investing in bringing their dreams alive due to inherent risk of experimentation going wrong. DreambBath helps them visualize products and bathroom themes virtually without actually running the risk of getting it wrong once done.

Manish Bhatia
President (BPD) and CEO (EVOK)
Hindware and EVOK Retail

AIS has always encouraged innovation be it in terms of glass products and solutions or marketing initiatives. We continue to leverage technology to provide a unique experience in our interactions with the customers. The mobile app is a great medium to showcase the value proposition of our products.

Vikram Khanna
COO– Consumer Glass; COO, CMO, CIO– Architectural Institutional Business
Asahi India Glass

Smartbridge

"FutureSoft's Smartbridge has enabled any employee without the knowledge of IEX SmartSync, XML, or file handling to run any export or import to and from IEX. The interface is intuitive and easy to learn, making Smatbridge an interface that can be utilized within a few hours. This, together with a very responsive customer service has made Smartbridge a tool used daily in our operation".

Geir Rosoy
Manager of Performance & Planning
Global Contact Centres
Hyatt

Workforce Management

"We began our relationship with FutureSoft in 2003 by implementing IEX TotalView for Workforce Management at Firstsource. FutureSoft has worked alongside us to develop and implement workforce management approach for new processes across India and Europe. I particularly appreciate the strong sense of commitment and quick turnaround that FutureSoft brings to our engagements with them."

CTO - Firstsource Solutions Limited (Sanjiv Dalal)
Product Development and Support Capabilities

FutureSoft,India has been engaged by Quatrro Risk Management Services to develop Fraud Risk Management products for Credit & Debit card fraud management for both Retail financial institutions and e-Commerce Merchants. We are very pleased to say that our partnership has grown in strength to strength steadily over the last 3 years leading to Futuresoft becoming our preferred partner in developing most of our Fraud management products.

Product Development

Our experience with Futuresoft in the Product development space has been highly encouraging and very positive on account of their professional approach to product development right thro' the Product development cycle, more importantly their sincerity & commitment to build quality products and deliver it on time!

One of the most important attributes of Futuresoft is their willingness to listen to client's needs and improvise it further with additional research and offer more options to clients to chose from is something that's rare in the Industry.

Support Capabilities

Futuresoft has demonstrated that they have the capability to design client support infrastructure and deliver services based on client size and support sensitivities in a professional manner. One of the true tests for any service provider is how it manages critical, unforeseen and emergency situations with minimal disruption to client businesses. Futuresoft, has demonstrated time and again, that they are flexible and willing to go that extra mile during such contingencies in the best interest of client's business needs and priorities. They have a good team of people with excellent technical capabilities, who have sincere desire to find solutions and or address problems in a short span of time.

Most important aspect of their Service delivery is they focus on building long term relationship with the client without compromising on service quality..

We wish them the very best in the future endeavors.

With best wishes, Vaman

Vaman Sriraman
Chief Executive Officer
Quatrro Risk Management Pte Ltd
Singapore

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