Workforce Management Solutions

FutureSoft has been a IEX distributor since 2001, with its analysts certified at IEX Dallas. In addition the analysts have extensive hands on experience in live customer environments that equip them to provide quick turnaround to users.

FutureSoft manages IEX TotalView customer installations/Implementations offers services to :-

  • Over 25,000 agents,
  • With 35 ACDs – Avaya, Cisco, Nortel, Aspect, Genesys, LiveOps, Apropos etc
  • Across 40 Sites
  • In 12 Countries
  • India (Delhi, Gurgaon, Bangalore, Mumbai, Chennai, Hyderabad, Kolkata, Pune, Chandigarh)
  • International (Philippines, UK, Ireland, Argentina, Costa Rica, US, Canada, Pakistan, Kuwait, UAE, & Egypt)
Futuresoft can offer following services in Workforce Management to APAC region.

IEX- TotalView

IEX Corporation, a NICE Systems company, has been helping contact centers achieve success since 1988. Today, more than a million agents at over 3,000 sites in more than 50 countries realize results from IEX solutions every day.

IEX- TotalView Training

FutureSoft offers various standard/ custom training programs to its customers. Our trainers are certified by IEX and have extensive experience in live environments.

TotalView Onsite/Remote Support

FutureSoft has extensive experience in providing onsite and remote support services. The services are tailored to match customers requirements.

IEX - Professional Services

Futuresoft offers a wide-range of Professional services to help customers to use IEX TotalView more effectively and efficiently and stay up-to-speed on the latest technology changes.

WFM Consulting Services & Functional Outsourcing

Futuresoft offers a wide-range of Consulting services with its team of professionals, who has in depth knowledge and vast experience in the field of Workforce Management Solutions and can guide the organizations to setup the right kind of Workforce Management process, and help the organization in multifold its profit through high process optimization.

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