Workforce Management Solutions

FutureSoft is a software solutions company, experienced and proven in developing, deploying and supporting enterprise software solutions. We offer best of breed homebred and third party solutions, backed by impeccable product knowledge and support skills to maximize returns from your investment
Get Quote
Workforce Management Solutions

Workforce Management Solutions

FutureSoft has been a IEX distributor since 2001, with its analysts certified at IEX Dallas. In addition the analysts have extensive hands on experience in live customer environments that equip them to provide quick turnaround to users.

FutureSoft offers services to IEX TotalView/NICE WFM customer :-

  • Over 25,000 agents,
  • With 35 ACDs – Avaya, Cisco, Nortel, Aspect, Genesys, LiveOps, Apropos etc
  • Across 40 Sites
  • In 12 Countries
  • India (Delhi, Gurgaon, Bangalore, Mumbai, Chennai, Hyderabad, Kolkata, Pune, Chandigarh)
  • International (Philippines, UK, Ireland, Argentina, Costa Rica, US, Canada, Pakistan, Kuwait, UAE, & Egypt)

25000

AGENTS

35

ACDs - Avaya, Cisco, Nortel, Aspect, Genesys, LiveOps, Apropos etc

40

LOCATIONS

12

COUNTRIES

India

(Delhi, Gurgaon, Bangalore, Mumbai, Chennai, Hyderabad, Kolkata, Pune, Chandigarh)

International

(Philippines, UK, Ireland, Argentina, Costa Rica, US, Canada, Pakistan, Kuwait, UAE, & Egypt)

Futuresoft can offer following services in Workforce Management to APAC region.

IEX- TotalView

IEX Corporation, a NICE Systems company, has been helping contact centers achieve success since 1988. Today, more than a million agents at over 3,000 sites ...

Explore more
IEX- TotalView Training

FutureSoft offers various standard/ custom training programs to its customers. Our trainers are certified by IEX and have extensive experience in live environments.

Explore more
IEX Workforce Management

IEX TotalView Workforce Management (WFM) software provides a centralized platform for optimizing the performance of your contact center. It helps your center forecast ...

Explore more
IEX - Professional Services

Futuresoft offers a wide-range of Professional services to help customers to use IEX TotalView more effectively and efficiently and stay up-to-speed on the latest technology changes. ...

Explore more
TotalView Onsite/Remote Support

FutureSoft has extensive experience in providing onsite and remote support services. The services are tailored to match customers requirements.

Explore more
WFM Consulting Services & Functional Outsourcing

Futuresoft offers a wide-range of Consulting services with its team of professionals, who has in depth knowledge and vast experience ...

Explore more
SmartBridge

SmartBridge provides advanced, trouble free and seamless Interface with ease of use to IEX users to integrate SmartSync with other applications including: quality monitoring, eLearning etc. ...

Explore more
HAVE A PROJECT FOR US ?
We would love to be a part of your journey to success. Let's team up today!
Let's Work Together
Futurebot
   arrow