IEX - Professional Services

IEX Professional Services

Overview

Futuresoft being a distributor of IEX in India fosters successful relationships with our customers through diligent technical support, training and on-going consultation.

Futuresoft offers a wide-range of consulting services and training programs to help customers to use IEX TotalView more effectively and efficiently and stay up-to-speed on the latest technology changes. Our trained consultants will recommend the right services and courses to meet your immediate needs and accomplish long-term goals. We provide Technical support for IEX TotalView servers throughout the lifecycle of your system. As per the changes in technologies and processes, our team ensures your system runs at peak performance and users are knowledgeable.

FutureSoft consulting services help you get the most out of your latest and existing technology investments. Based on your current environment, FutureSoft will recommend the services you need to improve operations and meet organization's vision and long-term goals.

IEX TOTALVIEW TRAINING

With the increasing complexity of the contact center, WFM team must stay in tune with the top of the latest technology trends. To keep you up-to-speed on the latest workforce management techniques, Futuresoft offers a lot of extensive training programs depending upon your need. Once you’ve identified the right training method for your organization, we’ll present it when and where it’s most convenient.

WFM CONSULTING SERVICES & FUNCTIONS OUTSOURCING

FutureSoft consulting services help you get the most out of your latest and existing technology investments. Based on your current environment, FutureSoft will recommend the services you need to improve operations and meet organization's vision and long-term goals.

Our Scheduling & Forecasting outsourcing services represent a very low risk, low cost, alternative to complex and costly on-going investments on skilled manpower with a factor of high attrition. We at Futuresoft can take up the challenges for your contact center environment and help you cope up with the problems you face and help you use your WFM tool effectively and efficiently. Our trained staff will help you create efficient set of schedules based on your work rules and culture. They will be developed by a professional with years of experience in workforce and contact center management.

SUPPORT SERVICES

Futuresoft being a certified partner of IEX in India provides technical support to various clients of IEX, we offer onsite support to IEX customers plus we provide end to end solutions be it Installation, Implementation, Integration of IEX TotalView with various other systems.

  • Onsite/Remote support for IEX Workforce Management System
  • Technical support tailored to client needs
  • ACD integration, Migration, Consolidation
  • Partitioning & Configuration
  • SmartSync export/ import
  • Custom reports/ dash boards development
  • Advisory/ wellness services
  • Personnel Planner/ support to Pre Sales for Customer RFP’s

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