TotalView Workforce Management software gives your contact center just what its name promises: total visibility into every area of your operation. Visibility you need to deliver customer-winning service at the lowest possible operating cost. It helps your center forecast and plan more accurately and schedule more effectively.
IEX Total View holds a wealth of valuable information in its database - information that is crucial for the operation and useful for many other applications within the center and the enterprise.
SmartBridge provides advanced, trouble free and seamless Interface with ease of use to IEX users to integrate SmartSync with other applications including: quality monitoring, eLearning, human resources, employee resource management, performance management, agent scorecards, payroll, time keeping, custom applications, ACDs, email, other contact routers and IVR employee access etc.
SmartBridge is a user friendly tool capable of importing and exporting data from TotalView database using SmartSync. SmartBridge in reality can bring in great savings to business by saving time to create xml files and running UNIX commands. The SmartBridge system includes a comprehensive online help and reference tool that explains each function and references information regarding SmartBridge export/import programs, fields, and buttons.
Smart Bridge enhances usability of various import /export programs provided by Smart Sync. It provides simple interface to set parameters and command lines for imports / Exports in very easy manner.
Agents
Forecasts
MU Opens
Agent Schedule Changes
Vacation Summary
History Information
Agents (14 exports)
Call Type (5 exports)
Management Units (3 exports)
A need to offer faster response time, multi-channel access, web-based services or various other functional enhancements may require an architectural change to leverage newer technologies. Or, it could simply be a technical choice to upgrade your overall platform.
Assessment & Strategy services to help you determine the best product architecture/environment and to map out your project specifics
Pre .NET -to-.NET migration
J2EE to .NET Migration and vice versa
Application Server migration (e.g. JBoss, Weblogic, WebSphere, etc)
Database porting (e.g. SQL Server, Oracle, DB2, etc.)
Web-enabling legacy applications
Operating System migration (e.g. Solaris, Linux, Windows)
Programming Language migration
As a starting point, Futuresoft Migration & Porting Assessment Services provide an accurate and timely inventory of all impacted applications, defines migration issues by count and severity, and outlines a delivery plan and a cost model to complete the migration. Our re-engineering team will then work with you to follow through on this plan and to ensure a smooth transition of your business applications.
Working with Futuresoft for your re-engineering projects offers the following business benefits:
Greater return on your IT investments due to best choice platform migration
Faster time-to-implementation
Stronger utilization of your IT resources on high-value tasks
Reduced project and maintenance costs
