GENERAL QUESTIONS

What is FutureSoft India main line of business?
Ans: FutureSoft India is a software consulting and technology services company specializing in industry-specific solutions, strategic outsourcing and integration services.

What are the main focus areas of FutureSoft India keeping the changing needs of the customer?
Ans: The current focus of FutureSoft is to expand its service delivery capabilities in Digital Mobility & Robotic Process Automation through strategic alliances and become the preferred single window service provider keeping the customer needs in mind.

What are the core competencies of FutureSoft India?
Ans: FutureSoft diversifies in a host of software services. Broadly, FutureSoft has expertise in Enterprise Application Development, Content Management Systems, Digital Marketing, BPO/KPO Services, ERP/CRM Implementation, end to end mobility solution for iOS and Android platforms and many more.

We are looking for a business partner who can do the complete development work for us, can FutureSoft India do it?
Ans: With our expertise in design, development, hosting, maintenance, business analysis, digital marketing and system integration, we provide end to end solutions that will help your business grow on the digital front. We are a reliable business partner with over 30 years of committed and dedicated service to our clients.

How can FutureSoft India help our business to become part of digital revolution?
Ans: We are in the business for almost three decades now and our hands on approach to technology and management has strengthened relationships with clients and partners. We have a team of experts who analyse the customer needs and strive to ensure that a roadmap is shared with the customer using the latest technology.

MOBILE APPLICATION SOLUTION

How can FutureSoft India help us, we want to protect our data shared with you?
Ans: While we discuss and conceptualize the idea, we help our customer by getting an NDA signed so that the confidentiality of the idea remains a secret between us.

Who are our target customers?
Ans: Before we start anything new, we need to identify our end customers and their requirements/wants. We need to Focus our study on finding out about our end users’ age, buying habits, the locality they belong to, the challenges they face, the time they spend on their devices, their preferences in terms of security, amongst other things.

How much time will it take for our mobile app to develop?
Ans: Depending upon the complexity of the Application we provide the time frame. Usually it takes somewhere around 6 to 7 months to finish the application development process starting from creation to launch , some technical applications can even take up to a year or more.

• What would be the cost for the development of our Mobile application?
Ans: The main factors that compose the complete cost calculation are:

  1. Designing
  2. Coding
  3. Development
  4. Testing
  5. App Integration with existing systems.
How will we monitor the application development progress?
Ans: Our development team will share the time frame and progress chart with the customer periodically and will request for checking and validation as the work progresses.

What are you key areas of technical expertise?
Ans: We work on all latest and trending technologies which includes both web and mobile app development.
Web: PHP/ Wordpress/ Magento/ CakePHP/ Zend/ YII/ Laravel/ Codeignitor/ AngularJS/ NodeJS
Mobile: iPhone native/ Android native/ IONIC/ Phonegap/ React Native
Our main focus is on Requirement gathering, analysis, solution consulting, wireframe / prototyping, UI design, development and testing.

What is the team strength of FutureSoft India?
Ans: Currently we have 150+ tech experts working in different technologies.

Does FutureSoft India have an in house design team?
Ans: Yes, we have in house design team as well as QA team along with development teams.

Which are the core areas of mobile application development?
Ans: We are well versed with both Native & Hybrid forms. A native app is a smartphone application developed specifically for a mobile operating system (think Objective-C or Swift for iOS vs. Java for Android). In short, native apps are exactly that, native to the user’s OS and hence built per those guidelines. Hybrid applications are, at core, websites packaged into a native wrapper. Basically, a hybrid app is a web app built using HTML5 and JavaScript, wrapped in a native container which loads most of the information on the page as the user navigates through the application.

What are the quality checks undertaken during the development process?
Ans: Our team consists of very experienced and tenured hands who will analyse the requirement thoroughly. After preparing the blueprint our core development team will prepare the wireframe design for the application as per Apple and Google guidelines. We will test each module for its required functionality and then deliver to our client after complete satisfaction.

Can we outsource our projects that we have received from our clients to FutureSoft India?
Ans: Yes we can deliver such projects through offshore delivery mode. We have implemented and delivered such projects for our valuable clients and assure you of prompt service and due diligence in our delivery schedules.

What is the difference between MDM Cloud and MDM on-premises?
Ans: MDM Cloud is SaaS Version of the MDM on-premises version.

WEBSITE SOLUTIONS

What kind of businesses does FutureSoft India work with?
Ans: We work with a broad range of company types [small start-ups, large corporations, non-profits, B2B, B2C and more] across many business industries [technology, food, apparel, health + beauty, camps, travel, finance, arts, fair trade, and more.] Over the years, we've helped businesses improve customer service, market their products, and attract customers. Functionality requests range from basic to advanced. Our team takes the time to get to know your industry, organization, and competitors to ensure your site supports all of your goals.

• How long does it take to build a website?
Ans: Our standard websites take approximately 120 days to create. Our E-commerce (online store) websites take approximately 180 days to create. This time will vary from project to project.

How much will the development cost of our website?
Ans: The cost depends on the needs of the customer coupled with the complexity of the same. Our development team manager studies the complete detail and then share the quote based on the customer wish list. Following factors are taken in to account:

  • Designing
  • Coding
  • Development
  • Testing
  • App Integration with existing systems.


    • Which type of website will suit our requirements > Static or Dynamic?
    Ans: A static website consists of a series of HTML files, each one representing a physical page of a website. So on static sites, each page is a separate HTML file. When you visit the homepage, you are viewing the actual homepage file. Even if two pages contain a chunk of identical content (like a footer), they both contain two versions. So, if you want to update the footer, you must do so twice, once on each page. This is fairly straightforward and it’s how all websites were built during the early years of the World Wide Web. A dynamic website uses server technologies (such as PHP) to dynamically build a webpage right when a user visits the page. Basically, what happens is the user goes to a certain web address and the server finds a bunch of different pieces of information that it writes into a single cohesive web page, which is what you see. Dynamic pages are the pages that change dynamically. Dynamic pages can change every time when they are loaded without making any changes. Dynamic web pages can also change their content based on what user do, like clicking on some text or an image. If the information stored in the database changes, the web page connected to the database change accordingly and automatically without human intervention. Dynamic sites are great for image galleries, online calendars or e-commerce etc. The dynamic Websites usually cost more to develop, as they require more complex coding and a content management utility needs to be developed to help you manage your Website information. But in the long run dynamic Websites are cost effective and easy to maintain. Many clients do a combination, having some dynamic areas such as a product catalogue where they have to change information or pictures regularly, and leave other pages such as contact information as static pages.

    DIGITAL MARKETING SOLUTION

    What are the main benefits of Digital marketing solutions compared to website development?
    Ans: Digital marketing benefits businesses of all sizes by giving access to the mass market at an affordable price. The main advantage of digital marketing is that a targeted audience can be reached in a cost-effective and measurable way. Other digital marketing advantages include increasing brand loyalty and driving online sales. Some of the main advantages of digital marketing are:

    1. Global reach
    2. Lower cost
    3. Trackable and measureable results
    4. Personalisation
    5. Openness
    6. Social currency
    7. Improved conversion rates
    What are the ways to increase the rank of our app in google play?
    Ans: The competition is tough and in order to increase the ranking we need to do the following things:
    1. Number of Downloads: the more downloads you get the more credibility the algorithm will give to your app and the more ranks you will win.
    2. Download retention: Its good to have many downloads, but if people download your app and then uninstall, this will negatively impact your rankings.
    3. Download Growth: it is said that the proportion with which downloads increment with time also boosts your rank.
    4. Total number of Reviews and Ratings: the more reviews and ratings your app (total and current version) has, the more it will weigh in the algorithm.
    5. Average Rating: the global average rating of your app. Of course the Play Store wants to offer the best quality content, so 5 star apps will rank better than 2 star. Good ratings will also encourage users to download your app, further boosting your ranks.
    6. App usage statistics: how frequently your app is opened and used. If people download your app but never use it, you have less chance of reaching the top ranks.
    7. App Update frequency: Apple wants the App Store to always provide fresh content. Therefore, apps that are regularly updated will be favoured by the algorithm.

    AUTOMATION (RPA)

    Robotic Process Automation (RPA)

    What is robotic process automation?
    Ans: Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems.

    What is a RPA ?
    Ans: Robotic process automation (RPA) is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required humans to perform. These tasks can include queries, calculations and maintenance of records and transactions

    How much is the total cost for RPA?
    Ans: The main factors that are used to calculate the cost are as follows:

    1. Monitoring and improving
    2. Support
    3. Fragmentation
    4. Upgrades
    5. Testing
    6. Governance
    7. Architecture
    What are the benefits of RPA?
    Ans:Robotic Process Automation (RPA) technology, although a relatively new technology, has managed to gain increasing attention in the corporate world over the past couple of years. Business owners and CTOs alike are beginning to take notice. Following are the top 5 benefits of implementing RPA:
    1. Reduced costs
    2. Better customer experience
    3. Lower operational risk
    4. Improved internal processes
    5. Does not replace existing IT Systems
    How long does it take to establish the Operational Agility framework?
    Ans: The average time to establish the initial Operational Agility framework is between 4 and 12 weeks from project initiation.

    What results can we expect by implementing RPA?
    Ans: Certainly by implementing RPA our customer will benefit and add value to their business. Some of the key advantages are as follows:
    1. Increased compliance
    2. Non-invasive nature and compatibility with existing systems
    3. Better management capabilities
    4. Improved customer service

    WORKFORCE MANAGEMENT SOLUTION

    What do you understand by work force management?
    Ans: Workforce Management (WFM) is a term that encompasses all the activities needed to maintain a productive workforce. These activities include: Scheduling. Forecasting. Performance management. This is done by ensuring that the right agents with the right skill sets are staffed at the right time.

    What is the benefit of Work Force Management application?
    Ans: The main benefits are the following:

    1. Forecast Calculation
    2. Staffing requirements
    3. Scheduling
    4. Monitoring
    5. Maintain adherence
    6. Managing changes & exceptions during the day
    7. Measuring and adjusting
    8. Reports intra day

    IT STAFFING & MANPOWER SOLUTIONS

    Define the hiring process in FutureSoft India?
    Ans: We have a robust mechanism with a well-trained team of recruiters who thoroughly search for the profiles shared by our clients and customers. Our team explores the various job portals and then shortlist the probable candidates matching the customer requirements.

    What are the fields for which FutureSoft India does the Talent Acquisition work?
    Ans: we are providing recruitment services to our valued customers who are from diverse fields like IT, Banking & Finance, HealthCare, Textiles, BPO, KPO, automobiles, mechanical industry, travel companies, house hold appliances, etc.

    CHATBOT (TODO)

    What is a Chatbot?
    Ans: A chatbot works in much the same way as a human manning a help desk. When a customer opens a chat dialogue to ask for assistance, the chatbot is the medium responding. In other words a chatbot is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods.

    What are the benefits of a Chatbot application?
    Ans: Chatbots are the latest talking point in the business world now. Following are the main advantages of having a chatbot tool:

    1. Ability to engage with customers in a natural / friendly manner
    2. Very simple interface and easy to interact
    3. Capability to answer to multiple customers simultaneously
    4. 24*7 customer service efficiency
    5. Very cost effective
    6. Easy to develop
    What is the limit to the number of users that can use the ChatBot? What are the licensing terms around the number of bot users?
    Ans: There is no limit to the number of users that can use chatbot. You can have full administrative control to define supported AD domains, users and authorization. However, the license does not allow implementation of new / other bots by default.

    Does the Bot communicate only in English? What are the various languages supported by the bots built using ChatBot?
    Ans: ChatBot has support for multilingual scenarios. We understand the enterprise needs when it comes to supporting multilingual capability. Hence, we support machine translation, human translation and a hybrid model with human translation content taking the precedence where available.

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