Email Campaign Management
- Creation of Email Campaigns
- Creation of SMS Campaigns
- Designing Email Templates with images
- Execution of Email & SMS based campaigns
- Contacts Categorization (clients, prospects, employees, etc.) without limits
- Maintain Subscriber groups from Contacts List for selective target audience
- Import Contacts from external sources (Xls, CSV, Gmail etc.)
- Create customized Templates or Personalized emails with Rich Text Editor for text formatting
- Clickable images, tables, links, image maps (multiple clickable parts within each image) etc.
- Ability to Setup & Schedule (one-time, recurring) Email & SMS campaigns
- Analysis MIS to Track email campaigns (Received/Bounced/Read/Multi-Viewed)
Email Support & Sales
- Full life cycle “Ticket Management”, from Auto-Creation to Closure
- Content based Intelligent Prompts for prioritized email action
- “Conversation Management” allowing multiple thread conversations with same customer
- Priority based Auto assignment/ suggestions to agents
- Drillable Dashboards & Agent Productivity, SLA Reports.
- TAT & SLA escalation & end to end email/ticket tracking using smart business rules and latest technology.
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