CRM for Email Campaigns & Support

Intelligent platform to handle large email volumes for Sales Campaigns and Customer Support.

Email Campaign Management

  • Creation of Email Campaigns
  • Creation of SMS Campaigns
  • Designing Email Templates with images
  • Execution of Email & SMS based campaigns
  • Contacts Categorization (clients, prospects, employees, etc.) without limits
  • Maintain Subscriber groups from Contacts List for selective target audience
  • Import Contacts from external sources (Xls, CSV, Gmail etc.)
  • Create customized Templates or Personalized emails with Rich Text Editor for text formatting
  • Clickable images, tables, links, image maps (multiple clickable parts within each image) etc.
  • Ability to Setup & Schedule (one-time, recurring) Email & SMS campaigns
  • Analysis MIS to Track email campaigns (Received/Bounced/Read/Multi-Viewed)

Email Support & Sales

  • Full life cycle “Ticket Management”, from Auto-Creation to Closure
  • Content based Intelligent Prompts for prioritized email action
  • “Conversation Management” allowing multiple thread conversations with same customer
  • Priority based Auto assignment/ suggestions to agents
  • Drillable Dashboards & Agent Productivity, SLA Reports.
  • TAT & SLA escalation & end to end email/ticket tracking using smart business rules and latest technology.

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