CRM for Email Campaigns & Support

Creation of Email Campaigns

Creation of SMS Campaigns

Designing Email Templates with images

Execution of Email & SMS based campaigns

Contacts Categorization (clients, prospects, employees, etc.) without limits

Maintain Subscriber groups from Contacts List for selective target audience

Import Contacts from external sources (Xls, CSV, Gmail etc.)

Create customized Templates or Personalized emails with Rich Text Editor for text formatting

Clickable images, tables, links, image maps (multiple clickable parts within each image) etc.

Ability to Setup & Schedule (one-time, recurring) Email & SMS campaigns

Analysis MIS to Track email campaigns (Received/Bounced/Read/Multi-Viewed)

Full life cycle “Ticket Management”, from Auto-Creation to Closure

Content based Intelligent Prompts for prioritized email action

“Conversation Management” allowing multiple thread conversations with same customer

Priority based Auto assignment/ suggestions to agents

Drillable Dashboards & Agent Productivity, SLA Reports.

TAT & SLA escalation & end to end email/ticket tracking using smart business rules and latest technology.