Streamline your customer relationship management with vConnect CRM. Centralised customer data and manage support inquiries across multiple channels, including emails, SMS, social media, WhatsApp, and phone calls. Boost productivity with real-time live chat, SLA tracking, auto-assigns support tickets to agents, and shared inboxes.
vConnect CRM is one of the best CRM for support processes out there with customizable workflows for your support and sales teams.
Auto Tagging and Contact Creation
Smartly identifies messages, priority, category, and contact type (Corporate/Agent/Individual), streamlining the sales process, saving time and ensuring your contact list stays current without needing manual updates.
Agent Productivity and KPI Reports
Auto-suggests ticket assignments to agents based on workload and ticket details. Comprehensive dashboards covering SLAs, TATs, productivity, ageing, and summary reports, providing essential insights to improve business processes.
SLAs & Escalations
Automatic reminders and escalations to managers when SLAs are breached, ensuring real-time response and resolution.
AI Sentiment Analysis & Chat
Sentiment analysis powered by AI and sophisticated chat systems improve customer engagement and swiftly resolve customer problems.
Multiple Queues
Support multiple email IDs as separate queues (like sales@xyz.com, support@xyz.com), ensuring organised and efficient handling of a wide range of customer inquiries.
Web & Mobile Accessibility
Our mobile app allows your customer service team to access important CRM platforms on any device, wherever they are.
