NICE IEX Workforce Management Solutions
Workforce Management Solutions

At Futuresoft we recognize the need of having extended support for your Workforce Management System (IEX TotalView) keeping in mind IEX gives support to its customers as per the contract they have with IEX but we at Futuresoft offers extended technical support tailored to your needs which is onsite support in the customer premises depending upon the requirement of the kind of support customer is willing to take (Basic, Extended and 24/7).

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We have a team of trained professionals who are very much capable of driving the tool as per your needs and its capability and IEX certified professionals who can handle escalations and provide resolutions at a faster pace. These professionals get certified at IEX headquaters in Dallas Texas.

Ease of use - Our onsite support personnel provides you the best knowledge of the tool and help you with any kind of usage related queries e.g.Forecasting, Scheduling, Planning, Reporting etc. in IEX.

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