WhatsApp Based Support CRM

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WhatsApp Based Support CRM

Fully automated Support via Chatbot / Agents on WhatsApp to interact with the customer using predefined business rules & logic, and removes the dependency of any manual intervention from a customer care team.

Interested ?

Contact solutions@futuresoftindia.com for more details.

Features

Send Contextual Response

With WhatsApp Chatbot integration, this solution can automatically send instant responses to your customer's queries 24x7.

Scale Up Engagement Rate

Interact with your customers on the platform they most frequently use with a WhatsApp Bot, thereby driving up your engagement rate.

Convert More Leads

With an average open rate of 98%, a text message on WhatsApp is more likely to convert your leads than any other platform.

Reduction In Operating Costs

Especially with regards to operations manpower.

Send Personalized Notifications

Send targeted notifications using a WhatsApp Bot such as delivery updates, booking reminders, invoices, order confirmations, and other such important updates.

Send Notifications on WhatsApp

Send shipping updates, delivery reminders, payment reminders and other notifications on WhatsApp using our APIs

Dashbaord

Support Customers on WhatsApp

Allow your customers to talk to you on their favorite messaging app with multi-agent customer support tool

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