IEX TotalView Workforce Management (WFM) software provides a centralized platform for optimizing the performance of your contact center. It helps your center forecast and plan more accurately and schedule more effectively. It supplies real-time information to let you better manage the performance of your people and your
NICE Systems is the leading provider of Insight from Interactions solutions
and value-added services, powered by the convergence of advanced analytics of unstructured multimedia content and transactional data – from telephony, web, email, radio, video and other data sources
NICE SmartCenter™ - Optimizing Customer Dynamics
An integrated suite of targeted business solutions and best-in-class capabilities, NICE SmartCenter provides contact centers the ability to take charge of their Customer Dynamics and maximize the value of their customer interactions. It does this by capturing customer and business intent, analyzing this intent to reveal insights and applying these insights to positively impact results.