For any contact center, keeping historical data is of great importance as this helps in predicting future work load, measuring performance of process & agents and billing purposes.
For smaller or medium contact centers, it may not be viable to procure and maintain a workforce management software. Periscope from Futuresoft is the right solution for the above problems.
Periscope is a user friendly tool capable of collating/ compiling of data from different sources and report in a single desired format. Periscope in reality can bring in great savings to business through time and resources spent in collating and reporting of day to reports. This tool also provides centralized reporting system accessible from various location. The reporting formats can be modified based on requirements.