Customer Success Representative

Skills

Experience with CRM tools (HubSpot, Zoho, etc.) is a plus

Location

Noida

No. of Positions - 1

Job Description

Key Responsibilities

• Guide new customers through onboarding and initial setup
• Educate customers on product features, best practices, and use cases
• Ensure smooth handover from Sales to Customer Success
• Act as the primary point of contact for assigned accounts
• Proactively engage customers to drive product adoption and usage
• Conduct regular check-ins, reviews, and health assessments
• Address customer queries, concerns, and escalations promptly
• Coordinate with Product and Engineering to resolve issues
• Identify upsell, cross-sell, and expansion opportunities and coordinate with Sales
• Support renewals by ensuring customer satisfaction and value realization
• Share insights with Product and Leadership teams
• Prepare and maintain customer success reports and insights

Skills and Qualifications

• Bachelor’s degree in business, Marketing, Technology, or a related field
• 2–3 years of experience in Customer Success, Account Management, or Client Support
• Experience with CRM tools (HubSpot, Zoho, etc.) is a plus
• Familiarity with MS Office (Excel, Word, PPT etc.)
• Customer-centric mindset with problem-solving abilities
• Comfortable working in a fast-paced, cross-functional environment

Strong communication and relationship-building skills