AVAYA, VOIP & Nice Support

avaya nice support

Futuresoft has over 10 years of experience in supporting AVAYA & VOIP technologies. Following are few of the offerings:

  • L2 & L3 level support for following Avaya Products
    • PBX & ACD technologies
    • IP Telephony Support
    • Interaction Center Support
    • Operational Analyst(OA) & Cognos reports
    • VoIP Monitoring Server Support
    • SIP (Session Initiation Protocol) Server Support
    • Call Management System & CMS Custom reports
    • Customized Call Detailed Records & CMS reports with proprietary software
    • CTI-AES Support
  • L2 & L3 Level Support for Nice VoIP logger
  • Nice Quality form customization (Form designer)
  • Integration and generation of quality related data with other stack application.
  • Managing and maintenance of Nice database & Nice loggers
  • L2 & L3 level Support for Symon Wallboard Solution.
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