AVAYA, VOIP & Nice Support

Futuresoft has over 10 years of experience in supporting AVAYA & VOIP technologies. Following are few of the offerings:

  • L2 & L3 level support for following Avaya Products
    • PBX & ACD technologies
    • IP Telephony Support
    • Interaction Center Support
    • Operational Analyst(OA) & Cognos reports
    • VoIP Monitoring Server Support
    • SIP (Session Initiation Protocol) Server Support
    • Call Management System & CMS Custom reports
    • Customized Call Detailed Records & CMS reports with proprietary software
    • CTI-AES Support
  • L2 & L3 Level Support for Nice VoIP logger
  • Nice Quality form customization (Form designer)
  • Integration and generation of quality related data with other stack application.
  • Managing and maintenance of Nice database & Nice loggers
  • L2 & L3 level Support for Symon Wallboard Solution.

Connect With Us

Get in Touch with us for your Technology & Interactive Marketing needs

If you want to discuss your ideas, we are listening !

+91-11-4222 8888, info@futuresoftindia.com