Professional WFM Services
Two Decades of Market Presence

Forecasting

AI based forecasting uses multiple Statistical models to Forecast using Regression, ARIMA, Exponential smoothing, Seasonality Index, Trend projection and weighted moving averages etc. Precision in forecasted numbers ensures robust planning.

Capacity Planning

Creation of Annual and Monthly revised capacity Plans using multiple input parameters to predict required FTE’s for multiple lines of business. Ensuring precise budget and recruitment numbers.

Scheduling

Internal Algorithms for fairness; Scheduling employees based on projections using Schedule Bidding; Pattern creation; Fixed schedule generation method. Placing right number of people to answer the required volumes.

Reporting Services

Excel based reporting providing Daily Weekly and Monthly reports, Business Dashboards and other BI based reporting and Analytical solutions.

Intra Day Management

Intraday monitoring and planning of Required FTE’s. Skill Changes, Managing Queues, Resourcing, Tracking Exceptions